Upptäkke AB
Effective as of: 2025-12-21

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1. Agreement and acceptance

1.1 These Terms of Service (“Terms”) govern the use of the software services (“Services”) provided by Upptäkke AB, reg. no. 559402-4001 (“Upptäkke”, “we”, “us”).

1.2 A legally binding agreement is formed when the customer (“Customer”) creates an account, accepts these Terms, and completes payment or otherwise begins using the Services.

1.3 These Terms apply to both business customers and private individuals and replace all previous terms and conditions.

 

2. Definitions

• Account: The Customer’s digital account for accessing the Services.

• Customer: A legal entity or natural person registering an Account.

• Consumer: A natural person acting outside a business or professional capacity.

• Subscription: Ongoing access to the Services against payment.

• Billing Period: The monthly or annual period for which subscription fees are charged.

• Payment Method: A valid payment method accepted by Upptäkke.

• User: Any individual authorized to use the Services through the Account.

• Customer Data: All data submitted to the Services by or on behalf of the Customer.

 

3. Scope of the Services

3.1 The Services are provided as Software as a Service (SaaS) via the internet.

3.2 Upptäkke may modify, update, enhance, or remove features of the Services at any time.

3.3 The Services are provided “as is” and may be subject to interruptions or errors. Upptäkke will use reasonable efforts to correct material defects.

 

4. Account responsibility and security

4.1 The Customer is responsible for all activity occurring through the Account.

4.2 Login credentials are personal and must be kept confidential.

4.3 The Customer shall notify Upptäkke immediately of any unauthorized access or security breach.

4.4 Upptäkke may suspend or terminate access to the Services if:

• these Terms are violated,

• payment cannot be successfully processed,

• the Services are used unlawfully or abusively.

 

5. License and acceptable use

5.1 Subject to an active Subscription, the Customer is granted a limited, non-exclusive, non-transferable right to access and use the Services.

5.2 The Services may only be used for lawful purposes and in accordance with these Terms.

5.3 The Customer must not:

• circumvent technical safeguards,

• copy, resell, sublicense, or distribute the Services,

• use the Services for spam, fraud, or infringement of third-party rights.

 

6. Fees, billing, and payment

6.1 Fees for the Services are displayed on Upptäkke’s website or within the Services.

6.2 Subscription fees are charged in advance for each Billing Period.

6.3 By providing a Payment Method, the Customer authorizes Upptäkke to initiate recurring charges via a third-party payment service provider for all applicable fees, taxes, and additional charges.

6.4 Payments are processed by a third-party payment service provider. Upptäkke does not store full payment card details.

6.5 If a payment attempt fails, Upptäkke may retry the charge in accordance with the payment service provider’s standard retry procedures. Access to the Services may be suspended until payment is successfully completed.

6.6 The Customer is responsible for keeping Payment Method details accurate and up to date.

6.7 Chargebacks and payment disputes
If the Customer initiates a chargeback, payment dispute, or payment reversal, Upptäkke may suspend access to the Services while the dispute is pending. The Customer remains responsible for all fees, including any dispute or chargeback fees imposed by the payment service provider.

6.8 Prices are exclusive of applicable taxes, including VAT, unless otherwise stated.

 

7. Price changes

7.1 Upptäkke may adjust subscription fees from time to time.

7.2 Price changes will be communicated at least thirty (30) days in advance.

7.3 Continued use of the Services after the effective date constitutes acceptance of the new pricing.

 

8. Subscription term and termination

8.1 Subscriptions continue until terminated.

8.2 The Customer may terminate the Subscription at any time through the Account.

8.3 Termination takes effect at the end of the current Billing Period.

8.4 Except where required by mandatory law, all payments are non-refundable, and no refunds or credits will be issued for partially used Billing Periods or unused Services.

 

9. Consumer rights (private individuals only)

9.1 Consumers purchasing the Services at a distance normally have a fourteen (14) day right of withdrawal.

9.2 By starting to use the Services during the withdrawal period, the Consumer expressly consents to immediate performance and acknowledges that the right of withdrawal is waived.

9.3 Mandatory consumer protection laws apply where applicable.

 

10. Data protection and privacy

10.1 The Customer acts as data controller for Customer Data.

10.2 Upptäkke acts as data processor and processes personal data in accordance with applicable data protection laws, including the GDPR.

10.3 A Data Processing Agreement applies and forms an integral part of these Terms.

 

11. Intellectual property rights

11.1 All intellectual property rights in the Services belong to Upptäkke or its licensors.

11.2 The Customer retains ownership of all Customer Data.

 

12. Limitation of liability

12.1 Upptäkke shall not be liable for indirect or consequential damages, including loss of profits, revenue, or data.

12.2 Upptäkke’s total liability shall not exceed the fees paid by the Customer during the twelve (12) months preceding the claim.

12.3 This limitation does not apply in cases of intent or gross negligence or where liability cannot be limited by law.

 

13. Force majeure

13.1 Neither party shall be liable for failure or delay due to circumstances beyond reasonable control.

 

14. Changes to the Terms

14.1 Upptäkke may update these Terms from time to time.

14.2 Updated Terms will be made available through the Services or on Upptäkke’s website.

14.3 Continued use of the Services constitutes acceptance of the updated Terms.

 

15. Governing law and dispute resolution

15.1 These Terms are governed by and construed in accordance with Swedish law.

15.2 Disputes with business customers shall be finally settled by arbitration in Stockholm, Sweden.

15.3 Consumers may always bring disputes before the competent courts of their country of residence.